FAQ Centre

A MAYCHI smart vending machine is an AI-powered unattended retail solution that allows customers to open the door, take products, and complete payment automatically. It is designed for locations such as gyms, offices, apartments, hotels, schools, laundromats, and small retail spaces.

Customers scan a QR code or use a supported payment method to unlock the cabinet, take the products they want, and close the door. The system identifies the selected items and processes the transaction automatically.

The cabinet can be used to sell beverages, snacks, fresh food, fitness products, daily essentials, personal care items, and other packaged goods, depending on the model and temperature configuration.

Yes. MAYCHI smart vending machines are suitable for small business owners, local operators, location owners, and entrepreneurs who want to start or expand an unattended retail business.

Popular locations include gyms, apartments, offices, hotels, schools, laundromats, coworking spaces, residential communities, hospitals, and high-traffic commercial areas.

No. Unlike traditional vending machines, a smart vending machine uses open-door shopping and intelligent product recognition, giving customers a faster and more flexible shopping experience.

Open-door vending allows customers to see, touch, and select products more naturally. It improves shopping convenience and supports a wider range of product sizes and categories.

Yes. Customers can take multiple items in one transaction, and the system processes the order based on the products removed from the cabinet.

Yes. The cabinet is designed for unattended retail and can operate 24/7 as long as power, network connection, and inventory are properly maintained.

Yes. The shopping process is simple: scan, open, take, and close. Most customers can complete a purchase without staff assistance.

MAYCHI offers different smart vending machine models, including single-door cabinets, double-door cabinets, and models with optional advertising screens or upgraded temperature-control functions.

A single-door cabinet is ideal for smaller locations or lower inventory needs, while a double-door cabinet provides larger capacity and is suitable for higher-traffic locations.

Entry-level models focus on essential smart vending functions and cost efficiency, while premium models may include upgraded cooling, heating, advertising screens, larger capacity, or enhanced appearance options.

Yes. MAYCHI offers refrigerated cabinet options suitable for beverages, fresh food, dairy products, and other temperature-sensitive items.

Some models may support heating functions, depending on the product configuration. Heating options are designed for product categories that require warm storage.

This depends on the model and internal structure. Please share your product category and operating requirements so our team can recommend the appropriate configuration.

Some models can be equipped with an advertising screen for brand promotion, product campaigns, location advertising, or digital signage.

Yes. We offer models with and without advertising screens, allowing operators to choose based on budget, location type, and business needs.

Standard models are available, and customisation may be supported for selected projects depending on order quantity, structure requirements, and production feasibility.

Many cabinet models support adjustable shelving, making it easier to sell products of different heights and package sizes.

Supported payment methods may include credit cards, debit cards, mobile wallets, QR code payment, or other local payment options, depending on the market and payment provider integration.

Credit card payment can be supported through compatible payment gateways or payment terminals. Availability depends on the selected payment solution and local market requirements.

Mobile wallet support depends on the payment gateway or terminal used in your market. Our team can help evaluate an appropriate payment option for your project.

QR code-based access and payment can be supported depending on the software and payment configuration.

In many cases, customers can complete the purchase through a QR code or web-based payment flow. App requirements depend on the final software and payment setup.

A typical purchase can be completed quickly. Customers scan, open the door, take products, close the door, and the order is processed automatically.

If no product is removed, the system is designed to recognize that no purchase was made, and no product charge should be generated.

The system is designed to identify product changes before the final order is confirmed. If an item is properly returned before the door closes, it should not be included in the purchase.

For recognition accuracy and clear order tracking, we recommend that one customer completes one transaction at a time.

Yes. The cabinet supports a largely contactless shopping experience through digital access and cashless payment options.

The cabinet uses intelligent recognition technology and system data to determine which products are taken or returned during each transaction.

The system is designed for reliable product recognition when products are placed correctly and the cabinet is operated according to guidelines. Performance may vary with product packaging, placement, and operating conditions.

Some products may need to be added, configured, or tested in the system before operation. Our team can provide guidance for product setup and testing.

Yes. Operators can manage product information, pricing, inventory, and sales data through the backend management system, depending on the software configuration.

Yes. Product prices can usually be updated remotely through the management platform, making it easier to run promotions or adjust pricing by location.

Yes. The backend system can provide sales data, transaction records, inventory status, and operating insights to help operators manage their business.

Inventory alerts may be supported depending on the software configuration. Operators can use these alerts to plan replenishment more efficiently.

Yes. The system can support multi-device management, allowing operators to monitor and manage several cabinets from one platform.

Yes. Pricing can usually be managed by cabinet or location, allowing operators to adjust prices based on local demand and operating costs.

Multi-language support may be available depending on the software version and project requirements. Please contact us for language configuration details.

The cabinet is designed for commercial deployment. In most cases, setup involves proper placement, power connection, network configuration, and software activation.

For best results, we recommend professional installation or guided setup, especially for first-time operators or larger deployments.

Power requirements depend on the model and market version. Please confirm voltage and plug standards before ordering.

The cabinet requires a stable network connection. Depending on configuration, it may support Wi-Fi, Ethernet, or cellular network options.

Cellular data can be supported depending on the hardware and service configuration. It is useful for locations without stable Wi-Fi or Ethernet.

Network disconnection may affect real-time payment, access control, and data synchronization. We recommend using a stable network for reliable operation.

Yes. The cabinet can be relocated if handled properly. After relocation, the power, network, software, and product configuration should be checked again.

Restocking frequency depends on location traffic, product demand, cabinet capacity, and sales volume. Operators can use sales and inventory data to plan replenishment.

Regular cleaning should include the glass door, shelves, exterior surfaces, and internal product area. Always follow the cleaning and safety guidelines provided with the machine.

Most smart vending machines are designed for indoor or protected commercial environments. Outdoor use requires a specific evaluation of weather, temperature, power, and safety conditions.

Smart vending can be a flexible business model for operators who secure good locations, choose suitable products, manage inventory efficiently, and maintain reliable service.

Revenue depends on location traffic, product selection, pricing, rent, operating costs, and replenishment efficiency. We recommend evaluating each location before deployment.

Best-selling products often include drinks, snacks, protein drinks, ready-to-eat meals, personal care items, and daily essentials. The ideal product mix depends on the location.

For gyms, popular options include protein drinks, energy drinks, bottled water, healthy snacks, towels, and fitness accessories.

For apartments, operators often sell beverages, snacks, refrigerated meals, toiletries, cleaning items, pet supplies, and daily essentials.

For offices, popular products include coffee, tea, soft drinks, snacks, lunch items, energy bars, and other workplace convenience products.

For hotels, suitable products include drinks, snacks, travel-size personal care items, chargers, and other convenient travel essentials.

Yes. Many operators consider smart vending as a side business, but successful operation still requires location management, replenishment, customer support, and regular monitoring.

Previous vending experience is helpful but not required. We can provide product information, setup guidance, and operational suggestions for new operators.

Yes. Share your target location, product category, budget, and operating plan, and our team will recommend a suitable model and configuration.

The price depends on the model, configuration, quantity, software requirements, shipping destination, and customisation needs. Please contact us for a detailed quotation.

Prices vary because different models may have different capacities, cooling systems, heating functions, advertising screens, hardware, software options, and customisation levels.

Minimum order requirements may vary by model, market, and customisation needs. Please contact us to confirm the current order policy.

Sample orders may be available for qualified customers or pilot projects. Please contact our sales team to discuss sample availability and shipping costs.

Bulk order pricing may be available depending on order quantity, model selection, and project requirements.

Please provide your country, city, target location type, preferred model, product category, quantity, payment requirements, and any customisation needs.

Production and preparation time depends on the model, quantity, customisation, and current production schedule. We will provide an estimated timeline after confirming your order details.

Payment terms depend on the order type, customer location, and project scale. Our sales team will provide the available options during the quotation process.

Financing options depend on your region and third-party financing providers. MAYCHI can provide product and quotation documents if required for your application.

Yes. We welcome distributors, operators, location partners, and service partners in overseas markets. Please contact us with your company profile and target market.

Yes. We can support shipping to the United States, with logistics arrangements determined by order size and destination.

Yes. MAYCHI can support international shipping to many markets. Availability, cost, and delivery time depend on the destination and order details.

Shipping cost depends on the destination, cabinet size, order quantity, shipping method, and local delivery requirements. We will provide a shipping estimate with your quotation.

Shipping time depends on destination, shipping method, customs clearance, and local delivery schedules. We will provide an estimated delivery timeline before shipment.

Yes. Sea freight is commonly used for larger machines and bulk orders because it is usually more cost-effective than air freight.

Air freight may be available for urgent orders or smaller shipments, but it is generally more expensive than sea freight.

Customs clearance responsibility depends on the trade terms agreed before shipment. Our team can help explain the available shipping options.

Yes. The cabinet will be packed with protective materials appropriate for long-distance transportation to reduce the risk of shipping damage.

Please inspect the packaging and machine condition upon arrival. If there is visible damage, take photos and contact our team as soon as possible.

Direct delivery may be available depending on the destination, logistics provider, and local delivery conditions. Please confirm your delivery address during the quotation process.

Yes. Warranty service is available according to the product model, order agreement, and service policy. Please contact us for the specific warranty terms applicable to your project.

Warranty coverage may include eligible parts or technical issues under normal use. Coverage details depend on the final warranty agreement and product configuration.

Yes. Spare parts can be provided for maintenance and after-sales support, depending on part type, warranty status, and availability.

Yes. Our team can provide remote support for software setup, troubleshooting, operation guidance, and basic technical issues.

Local service availability depends on the region, project scale, and agreed service arrangement. Please contact us to confirm support options for your location.

Please contact our support team with the machine model, serial number, issue description, photos or videos, and any error messages. This information helps us diagnose the issue faster.

Many software-related issues can be checked or resolved remotely, depending on network status and authorised system access.

Maintenance frequency depends on usage, environment, and product type. Regular cleaning, inventory checks, network checks, and hardware inspection are recommended.

Operators can review transaction records, product data, and relevant system information. If required, our support team can assist with further investigation.

Yes. We can provide operation guidance, setup instructions, and basic training materials to help you begin using the cabinet.

Yes. Cabinet colour, branding, stickers, lighting effects, and visual design may be customised depending on the model and order requirements.

Yes. Logo branding can be added through stickers, panels, or customised exterior design, depending on the project requirements.

Yes. We can support visual customisation for gyms, offices, hotels, retail spaces, campuses, and other commercial environments.

Yes. If your selected model includes an advertising screen, it can be used for product promotions, brand videos, location advertising, or marketing content.

We may provide product images, videos, basic sales materials, and operational references depending on your project needs.

Compliance requirements vary by country, state, and industry. Buyers should confirm local rules for electrical safety, payment, food storage, business operation, and product sales before deployment.

Age-restricted products are subject to strict local laws and may require verification systems, licenses, or approvals. Please consult local regulations before selling these products.

Fresh food storage depends on the cabinet temperature range, food packaging, local food safety rules, and operating procedures. Operators must follow local food safety requirements.

System integration may be possible depending on API availability, project requirements, and technical feasibility. Please contact us to discuss integration needs.

Contact us with your target market, location type, product category, preferred model, and estimated quantity. Our team will recommend a suitable solution and provide a quotation.